Last Updated: September 7, 2026

At WordSmirk™, every product is made to order. That means your shirt, hoodie, or other merchandise is produced specifically after you place your order rather than pulled from a warehouse shelf.

Because of this, your order has two stages before it reaches you: production and shipping.

Please review this Shipping Policy before placing your order.

1. Made-to-Order Production

WordSmirk™ products are produced specifically for each customer order.

Once your order is successfully submitted and payment is confirmed, it may be sent to one of our production and fulfillment partners for manufacturing, printing, packaging, and shipment.

Because products are made to order, there is normally a production period before your order ships.

Production time is separate from shipping or transit time.

2. Estimated Production Times

Most WordSmirk™ products are typically produced within approximately:

2–7 business days

Production times are estimates and are not guaranteed.

Orders may take longer during holidays, promotional periods, unusually high order volumes, product shortages, equipment issues, severe weather, or other circumstances outside our reasonable control.

Once production is complete, your order will be prepared for shipment.

3. Estimated Shipping Times

Shipping times vary depending on the destination, shipping method, fulfillment location, carrier, and other factors.

Estimated delivery times displayed during checkout are estimates only and are not guaranteed delivery dates, unless expressly stated otherwise.

The total time required to receive an order consists of:

Production Time + Shipping/Transit Time = Estimated Total Delivery Time

For example, if production takes four business days and shipping takes five business days, your order may arrive approximately nine business days after the order was placed.

Weekends and holidays may affect both production and carrier transit times.

4. Shipping Rates

Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.

Shipping rates may depend on factors including:

• Delivery destination
• Products ordered
• Number of items
• Package size or weight
• Shipping method
• Fulfillment location

Any available free-shipping promotions will be subject to the terms stated with the applicable promotion.

5. Order Processing

After placing an order, you should receive an order confirmation at the email address or contact method provided during checkout.

An order confirmation does not necessarily mean that your order has already entered production or shipped.

Once an order enters production, changes and cancellations may no longer be possible because the merchandise is being made specifically for you.

Please review your product, size, color, quantity, and shipping address carefully before submitting your order.

6. Order Tracking

When tracking information is available, you may receive a shipping confirmation containing a tracking number or tracking link after your order has shipped.

Please allow some time after receiving a tracking number for the carrier's system to update.

Tracking information is supplied by the applicable carrier, and WordSmirk™ does not control the frequency or accuracy of carrier tracking updates.

7. Multiple Packages

Your WordSmirk™ order may occasionally arrive in more than one package.

Products may be produced or fulfilled at different facilities depending on product type, availability, destination, or production requirements.

As a result, items from the same order may:

• Ship separately
• Have different tracking numbers
• Arrive on different days

Receiving only part of your order does not necessarily mean the remaining products are missing.

8. Shipping Carriers

WordSmirk™ and our fulfillment partners may use various local, national, or international shipping carriers.

The carrier used for a particular shipment may depend on the destination, product, fulfillment facility, shipping method, and availability.

We generally cannot guarantee that a specific carrier will be used unless such an option is expressly offered during checkout.

9. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify your:

Name
Street address
Apartment, suite, or unit number
City
State or province
Postal/ZIP code
Country

Because WordSmirk™ products are made to order and may enter production quickly, we cannot guarantee that a shipping address can be changed after an order is placed.

If you discover an error, contact us as soon as possible.

We will attempt to help when possible, but address changes are not guaranteed.

10. Incorrect or Incomplete Addresses

WordSmirk™ is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, except where otherwise required by applicable law.

If a package is returned because of an incorrect address, missing apartment number, invalid postal code, failed delivery attempt, or similar customer-provided address issue, additional shipping or replacement charges may apply.

Because the merchandise was made specifically for the order, returned-to-sender packages do not automatically qualify for a refund.

11. Lost Packages

If your order appears to have been lost in transit, please contact WordSmirk™.

We may review the tracking history and work with the fulfillment provider or carrier to investigate the shipment.

Depending on the circumstances and investigation results, a qualifying lost shipment may be eligible for replacement or another appropriate resolution.

Please allow reasonable time for carrier investigations and delayed packages before an order is considered lost.

12. Tracking Shows Delivered, but You Cannot Find the Package

If tracking indicates that your package was delivered but you cannot locate it, please first:

• Check around your property and usual delivery locations
• Check your mailbox, porch, garage, side doors, or parcel lockers
• Ask household members whether they accepted the package
• Check with neighbors when appropriate
• Check with building management or reception if applicable
• Contact the shipping carrier

Carriers sometimes mark packages as delivered shortly before the package physically arrives.

If you still cannot locate your order after completing these steps, contact WordSmirk™ and we will help review the available shipment information.

A carrier's “delivered” status does not automatically determine the outcome of a claim; each situation may be reviewed based on the available information and applicable law.

13. Damaged Packages or Products

If your package or merchandise arrives damaged, please photograph the package and product before discarding any packaging.

Contact WordSmirk™ within the timeframe specified in our Return & Refund Policy and provide:

Your order number
A description of the damage
Clear photographs of the damaged product
Photographs of damaged packaging, when applicable

Products that arrive damaged, defective, or with a faulty print may qualify for replacement or refund according to the WordSmirk™ Return & Refund Policy.

14. Wrong Product Received

If you receive the wrong product, design, size, or color because of a fulfillment error, please contact us promptly.

Include your order number and clear photographs showing what you received.

Confirmed fulfillment errors will be handled according to our Return & Refund Policy and applicable law.

15. Shipping Delays

Although we work with our fulfillment partners and shipping carriers to get orders delivered as efficiently as reasonably possible, delays can occur.

Potential causes include severe weather, carrier disruptions, holidays, customs inspections, labor disruptions, natural disasters, high seasonal volume, transportation interruptions, production delays, supply shortages, incorrect addresses, or other circumstances outside our reasonable control.

WordSmirk™ cannot guarantee carrier delivery dates unless a specific guaranteed service is expressly offered.

16. Holiday Shipping

Production and delivery times may be longer during high-volume periods, particularly around major holidays.

If you are purchasing a WordSmirk™ product as a gift, we recommend ordering early.

Estimated delivery dates should not be interpreted as guarantees that an order will arrive before a particular holiday, birthday, event, existential crisis, or awkward family gathering.

17. International Shipping

If WordSmirk™ offers international shipping to your location, delivery times may vary substantially depending on the destination and customs procedures.

International shipments may be subject to:

• Customs processing
• Import duties
• Taxes
• VAT
• Brokerage charges
• Other governmental or carrier fees

Unless expressly stated otherwise during checkout, customers are responsible for applicable duties, taxes, customs charges, and import fees imposed by the destination country, subject to applicable law.

WordSmirk™ does not control customs processing times.

18. Customs Delays

International packages may be inspected or held by customs authorities.

Customs processing is outside the control of WordSmirk™ and our fulfillment partners.

A delay caused by customs does not necessarily mean that a package has been lost.

Customers are responsible for providing any information reasonably requested by customs authorities or shipping carriers when necessary to complete delivery.

19. Refused and Unclaimed Packages

If a customer refuses delivery or fails to claim a package, the shipment may be returned to the fulfillment facility.

Because WordSmirk™ merchandise is made to order, refused or unclaimed merchandise does not automatically qualify for a refund.

Additional shipping charges may apply if the customer requests that an eligible returned package be shipped again.

This does not affect any rights that cannot be waived under applicable consumer law.

20. Changes and Cancellations

Because WordSmirk™ products are made specifically for each order, production may begin shortly after checkout.

If you need to change or cancel an order, contact us immediately.

We will attempt to accommodate your request when reasonably possible, but we cannot guarantee changes or cancellations once production has begun.

Once an item has entered production, the order generally cannot be canceled simply because the customer changed their mind.

21. Returns and Exchanges

WordSmirk™ products are made to order and therefore are not generally returnable or exchangeable for change of mind, incorrect size selection, color preference, or other customer preference reasons.

Products that arrive damaged, defective, materially misprinted, or incorrect because of a fulfillment error may qualify for replacement or refund.

Please review the WordSmirk™ Return & Refund Policy for complete details.

22. Shipping Information Provided by Third Parties

Shipping estimates, tracking information, carrier scans, and delivery notifications may be provided by third-party carriers or fulfillment partners.

WordSmirk™ cannot guarantee that third-party tracking systems will always be accurate, current, or uninterrupted.

23. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or waive rights that cannot legally be excluded, restricted, or waived under applicable consumer-protection laws.

Where applicable law provides additional rights concerning delayed, lost, damaged, or incorrectly delivered merchandise, those rights remain unaffected.

24. Contact WordSmirk™

If you have questions about your shipment or need assistance with an order, please contact:

WordSmirk™
Email: Contact US
Website: https://www.wordsmirk.com

When contacting us about an existing order, please include your order number and the email address used to place the order so we can assist you efficiently.

The Short Version

We make it. We pack it. We ship it. You obsessively refresh the tracking page.

Every WordSmirk™ product is made to order, so please allow time for both production and shipping. Double-check your size, color, and address before ordering, keep an eye on your tracking once it ships, and contact us if something genuinely goes sideways.

Good words are worth waiting for. Usually not very long, but still.