Last Updated: September 7, 2026

At WordSmirk™, every product is made to order specifically for you. We do not maintain traditional inventory; production begins after your order is placed.

Because of this made-to-order process, all sales are final except when an item arrives damaged, defective, or with a faulty print, subject to any rights that cannot be limited under applicable law.

Please review this policy before placing your order.

1. Made-to-Order Products

Every WordSmirk™ product is produced specifically in response to a customer's order.

Because we cannot simply return an unwanted item to inventory for resale, we do not accept returns or exchanges for buyer's remorse, change of mind, incorrect size selection, color preference, or other personal preference reasons.

Please carefully review product descriptions, sizing information, colors, quantities, and shipping information before completing your purchase.

2. When We Will Replace or Refund an Item

If we made the mistake, we'll make it right.

You may qualify for a replacement or refund if your product:

• Arrives damaged
• Has a manufacturing defect
• Contains a materially faulty or defective print
• Has a significant printing error
• Arrives with artwork materially misaligned or improperly printed
• Is materially different from the product you ordered
• Is the wrong product due to a fulfillment error

Minor variations that are normal to the printing or manufacturing process may not constitute defects.

3. Reporting a Damaged or Defective Product

If your order arrives damaged, defective, or incorrectly printed, please contact WordSmirk™ within 30 days of delivery.

Please provide:

Your order number
Your name and email address used for the order
A description of the problem
Clear photographs showing the damaged item or printing defect
A photograph of the entire product when reasonably necessary to evaluate the issue

Photographs allow us to determine what went wrong and, where applicable, submit the issue to our production or fulfillment partner.

Please do not return the product unless we specifically instruct you to do so.

4. Replacement or Refund

Once we review your claim, we will determine whether the item qualifies under this policy.

For an approved claim, WordSmirk™ may, as appropriate:

Replace the defective item at no additional charge; or
Issue a refund for the affected item.

Where a replacement is appropriate, we will generally reproduce the original product using the same product, design, size, and color ordered.

If the original product is unavailable, we may offer an appropriate alternative or refund.

5. Items That Cannot Be Returned or Refunded

Unless required by applicable law, WordSmirk™ does not provide returns, exchanges, or refunds for:

• Ordering the wrong size
• Choosing the wrong color
• Changing your mind
• Deciding you no longer want the product
• Ordering the wrong quantity
• Accidental orders
• Preference regarding fit or style
• Minor color differences caused by screens or displays
• Minor print-placement variations inherent to the production process
• Normal variations associated with made-to-order printing
• Products damaged after delivery through misuse, improper washing, improper care, accidents, or normal wear and tear

If the product was made correctly according to your order, it is generally not returnable.

6. Size and Fit

Please review the applicable sizing information before placing your order.

Because WordSmirk™ products are made to order, purchasing the wrong size does not qualify the product for a return, refund, or exchange unless otherwise required by law.

Sizing and fit may vary somewhat among garment styles, brands, and manufacturers.

When in doubt, measure a garment you already own and compare those measurements with the size information provided on the applicable product page.

7. Colors and Product Images

We make reasonable efforts to represent our products accurately.

However, colors may appear differently depending on your computer monitor, smartphone, tablet, display settings, lighting, garment material, printing process, and manufacturing batch.

Product images may also include digital mockups or lifestyle representations intended to demonstrate how a design may appear on a product.

Reasonable differences between screen representations and the physical product are not considered defects.

8. Print Placement and Production Variations

Because WordSmirk™ merchandise is individually produced, minor variations may occur between products.

Slight differences in print placement, print dimensions, garment color, texture, stitching, or other characteristics that are reasonably associated with the manufacturing or printing process generally do not qualify as defects.

A material printing error, however, may qualify for replacement or refund under this policy.

9. Wrong Item Received

If you receive a product that is materially different from what you ordered—for example, the wrong design, product type, size, or color due to a fulfillment error—please contact us within 30 days of delivery.

Include your order number and clear photographs of the item received.

If we confirm the fulfillment error, we will arrange an appropriate replacement or refund.

10. Damaged Packages

If your package arrives visibly damaged and the merchandise inside is also damaged, please photograph both the packaging and the product before disposing of the packaging.

These photographs may be required to investigate the issue with the carrier or fulfillment provider.

11. Lost or Missing Orders

A package that has not arrived is handled separately from a product return.

If tracking indicates that your order has been lost or you have not received it within a reasonable period after the expected delivery date, please contact WordSmirk™ so we can investigate the shipment.

If tracking indicates that a package was delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors where appropriate, building management, and the applicable carrier.

Resolution of lost or missing shipments will depend on the circumstances, carrier information, fulfillment records, and applicable law.

12. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Because production may begin shortly after an order is submitted, we cannot guarantee that an address can be changed after the order has been placed.

Orders that cannot be delivered because of an incorrect or incomplete address supplied by the customer generally do not qualify for a refund or free replacement unless otherwise required by law.

Contact us as quickly as possible if you discover an address error.

13. Order Cancellations

Because WordSmirk™ products are made to order and may enter production shortly after purchase, orders generally cannot be canceled once production has begun.

If you contact us immediately after placing an order, we may attempt to cancel it, but cancellation is not guaranteed.

Once an order has entered production, it generally cannot be canceled or refunded unless the finished product qualifies under another provision of this policy.

14. Refund Processing

When WordSmirk™ approves a refund, it will generally be issued to the original payment method used for the purchase.

After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

WordSmirk™ does not control processing times imposed by financial institutions.

15. Return Shipping

Do not mail damaged or defective merchandise back to WordSmirk™ unless we specifically instruct you to do so.

In many cases, photographs are sufficient to evaluate a damaged or defective made-to-order product.

If we require an approved defective product to be returned, we will provide instructions concerning the return process.

Unsolicited returns may not be accepted or processed.

16. Abuse of the Return Policy

WordSmirk™ reserves the right, where permitted by law, to reject claims reasonably determined to involve fraud, altered photographs, intentional product damage, repeated abuse of the replacement process, or other fraudulent activity.

Nothing in this section limits legitimate claims involving genuinely damaged, defective, or incorrectly fulfilled merchandise.

17. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive consumer rights that cannot legally be excluded, restricted, or waived.

If applicable law gives you additional rights concerning defective, damaged, incorrectly described, or incorrectly supplied merchandise, those rights remain unaffected.

18. Contact WordSmirk™

To report a damaged, defective, faulty, or incorrectly fulfilled product, contact:

WordSmirk™
Email: Contact Us
Website: https://www.wordsmirk.com

Please include your order number, a description of the problem, and clear photographs of the product so we can evaluate your claim as quickly as possible.

The Short Version

Every WordSmirk™ product is made just for you. That means we can't take it back because the size was wrong, the color wasn't your thing, or your significant other questioned your taste in obscure vocabulary.

But if it arrives damaged, defective, or badly printed, that's on us—and we'll make it right.